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  How to Send a File
For your convenience, send logos and other graphics to our designers electronically.
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Send a file
IBF Group hosts an FTP site for the convenience of our customers. We recommend the use of an FTP client to access our FTP site. Feel free to download one of the clients listed below, or find an alternate client elsewhere on the Internet.
When you are ready to access our site, please contact your project coordinator or customer service representative to obtain a user name and password.
Mac ftp client
PC ftp client
Note: To ensure the highest quality, most efficient results, follow the guidelines below before submitting your file for output.
How to send a file
1. Fax or mail current laser copies.
To avoid discrepancies between your design and the final output, always fax or mail a current laser sample of the intended outcome. Faxes should be sent to 208-345-5740. This will ensure that the file has been successfully transferred from your computer to ours, and that your text, graphics, and fonts turn out precisely the way you want.
2. Complete the scanning & imaging work order. To make sure your project flows through the production process smoothly, download and complete our scanning & imaging work order. Mail or fax the work order along with your laser proof to 208-345-5740. The work order is a valuable tool and helps us complete your job with accuracy and correctness.
3. Submit a working file that includes the correct color separation and sizing. Clearly label all files submitted.
On-Line Graphics supports the following programs:
  • QuarkXpress
  • Adobe Illustrator
  • Macromedia Freehand
  • Adobe Photoshop
  • CorelDraw
  • Pagemaker
  • 4. Provide fonts, both screen and printer, to ensure document integrity. To avoid discrepancies with fonts, convert all text to outlines.
    5. Check your images thoroughly. Check your image carefully, ensuring that the image size, resolution, and color are correct and appropriate for the desired output size.
    6. On-line Graphics will not alter client files without client authorization. So you maintain complete control over the desired output, all jobs are imaged directly from the file you provide.
    7. Do it right the first time! Remember, our goal at IBF Group is to give you the highest quality products and services at competitive prices. With this in mind, we've provided the following tips to help you avoid costly, time-consuming errors that can result from inaccurate files. Carefully following our guidelines and tips will prevent the most common problems from occurring.
    Helpful tips for all applications:
  • System Folder fonts are not usable fonts for PostScript output. Use Adobe or PostScript Type 1 fonts.
  • Light and Extra Light typefaces are sometimes too light and will not show.
  • Using font shortcuts or "styling" can cause errors. For example, choose Helvetica Bold from the font list, rather than choosing Helvetica and clicking the Bold shortcut.
  • Provide all screen and printer fonts for the file and graphics to avoid discrepancies between font versions.
  • Do not use fonts for ruling. Draw an actual rule no less than .5 point width.
  • Make sure to link graphic files correctly.
  • If graphics contain nested elements, make sure that all original illustration and graphics files (EPS or TIFF—including the nested graphics) are included.
  • Provide a hard copy—a composite and separations—for verification.
  • Use tabs instead of the spacebar for separating text or indenting.
  • Always use proper file import methods to establish external links. Using the Edit menu to cut and paste graphic files will yield a product that differs from the expected results.
  • Set up the file with the actual Pantone spot colors to be printed.
  • To ensure color continuity when working with multiple software programs, make sure all spot colors are assigned the exact correct name in each program. To the computer system, PANTONE 200 CVU is not the same color as PANTONE 200 CV. In addition, avoid using the default color spots, such as red, green, and blue that appear in the color menu of most page layout software.
  • When creating a gradient in two or more colors, make sure they are the actual Pantone spot colors to be printed. Choose None or 0% of the Pantone color instead of white.
  • No trap settings are preferred.
  • Do not use LZW compression.
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